Something didn’t fit or you didn’t love it as much as you thought? That’s okay!
Please get familiar with our return policy below.
Final sale items (items purchased on sale, flash sale or during a special promotion site sale) are not eligible for exchange or online store credit.
All accessories including shoes, jewelry, sunglasses, handbags, intimates & swimwear are final sale and cannot be returned or exchanged. This also includes any home good items such as candles. No exceptions.
Habb is not responsible for lost or stolen packages once tracking information shows us that the package has been delivered. Please contact your local UPS/USPS for help on recovery of packages reported delivered via your tracking email.
RETURN POLICY ON ONLINE SHIPPED ORDERS
You have 14 days from the day you receive your item(s) to send back the items for a store credit in the form of a Shop Habb e-gift card that is valid for 30 days from the day you receive your Habb credit. You may also return for an exchange if quantities/size/colors are available.
All items must be in perfect condition, unworn and with original tags attached.
RETURN POLICY ON LOCALLY PURCHASED ORDERS
An item may be returned in-showroom within 14 days of the day the order was completed and noted as ready (via email or text) for pickup at the store.
If you choose to have your order shipped after it was already fulfilled for store pickup, we will happily ship for a flat rate of $7.95 once the shipping invoice is paid.
If you are shipping back your order, please keep in mind that it must be returned within 14 days.
REQUESTING & SHIPPING A RETURN
Please email firstname.lastname@example.org to begin your return process.
For returns, send us the item(s) you wish to return, and we’ll issue a store credit for the purchase price of the item(s) returned if we receive the items within 14 days of receipt.
We are not responsible for return shipping costs.
SHIP RETURNS TO:
Shop Habb Returns
15715 S. Dixie Hwy, Suite 416
Palmetto Bay, FL 33157
Once we received your return, credits will be issued within 3-5 business days.
Free shipping on all domestic orders over $100.
Standard shipping $7.95.
International shipping varies per market and price is determined at checkout.
Make sure to check your tracking information for the most up to date status of your order.
Order must be over $100 to qualify for free ground shipping. No coupon code required. Shipping amount will be automatically deducted at checkout.
We reserve the right to change or cancel a promotion at any time without notice.
We ship to the contiguous Unites States as well as some international markets. We unfortunately do not ship to any US territories - Puerto Rico, Guam or US Virgin Islands.
We ship to the following international markets currently: Brazil, Canada, Colombia, Ecuador, Guatemala, Mexico and Peru.
Check back soon to see if your market becomes available.
Reach out anytime!
Please don’t hesitate to contact us with any questions regarding your order by emailing email@example.com.
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